Travel Insurance Claims Procedure and Documentation
What to do in the event of a claim?
Please furnish us with the following documents within 30 days of completion of the journey:
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Common documents for all Travel Claims
- Claim
- Copy of itinerary
- Copies of passport or Visa as applicable
- Boarding pass
- Copy of the Certificate of insurance
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Personal Accident Medical, Dental and Other Expenses
- Medical Report / Certificate
- Original Medical invoices / receipts
- Death Certificate, if applicable
- Motor Accident report / police report for road traffic accidents only
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Trip Cancellation / Curtailment
- Medical Report / Death Certificate
- Wrtten advice from attending Medical Practitioner to cancel / curtail trip
- Original booking invoice
- Travel agents confirmation of the amount of refund
- Original invoice/receipt for charges incurred in amending or purchasing additional air ticket (for trip curtailment)
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Baggage & Personal Effects
- Copy of police Report lodged at place of loss within 24 hours
- Copy of Property Irregularity Report for losses in carriers' custody
- Documentation of carrier's settlement/rejection of claim for loss of property
- Receipts/warranty/photographs of damaged items
- Receipts/warranty cards of items lost/proof of purchase
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Money & Documents
- Copy of police Report lodged at place of loss within 24 hours
- Receipts for replacement of passport
- Transportation/hotel bills incurred for replacement of document
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Baggage Delay
- Property Irregularity Report
- Air Ticket and acknowledgement receipt of baggage received
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Travel Delay / Flight Misconnection
- Written confirmation from airlines on duration and reason(s) for delay
- Copy of itinerary supplied (if any)
- Air Ticket and Boarding Pass
- Original receipts in respect of hotel accommodation and restaurant meals or refreshments (if any)
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Personal Liability
- Do not admit any liability or make any offer, promise or payment without our prior consent
- Forward all correspondence/documents from third parties to us for our handling
